Shipping Policy

We offer each customer Free Shipping on all orders (within Srilanka).

Shipping Charges :

We offer Free Shipping on all our International orders, in case where our Shipping Agent doesn’t operate please contact us for shipping arrangements.

Our Shipping Agents :

All our international Express Shipments are sent only through reputed shipping providers such as BRINKS, FedEx, DHL, EMS shipping (typically delivers in 9-12 days. (Sometimes this service has been unable to track the parcels accurately )

Ceylon Gems, Inc. source the highest quality natural gemstones originating from Sri Lanka and Madagascar. Sri Lanka , formerly known as Ceylon , is home to these gems that possess breathtaking beauty. The rich culture and conditions all mingle to create mystical gems that are unparalleled to any other form of jewelry.

The characteristics of a high-grade gemstone ensure it has a bold color, clarity, rarity and durability.

Ceylon Sapphire is strong and sturdy. Combined with its lustrous beauty it’s ensured the jewellery it’s transformed into is not only eye catching but will last a lifetime. Ceylon Sapphire rates a 9 on the Mohs Scale of Mineral Hardness .These stones have an allure and lust that is unique and elegant. They range in colors and have a mystic aura that captivates anyone that wears or comes into contact with these pieces.


FAQ’s

1. What does “Days to Ship” mean? (How long will it take for my order to be shipped?)

When we use the term ‘Days to Ship’ we mean the number of days taken in preparing your order after which we hand it over to our partner shipping company. Pieces that are Ready to be Shipped are very often dispatched to our partner shipping company within 2-3 working days. Each order piece will usually take around 2 -5 days to be dispatched. This is based on the time taken to an additional laboratory certificate you have requested.

2. How many days does it take to deliver my order to me?

Our courier partners deliver orders within 9-12 working days

Please Note: All our delivery dates are additional to the number of days taken for the dispatch. For any further questions or queries, please initiate a Email.Live Chat with us, or Call our customer support team.

3. Is my shipment safe?

Each of our orders is checked meticulously by our certified quality assurance team after which each piece is packed impeccably in a tamper proof packing. With the added assurance of all our shipments being insured and traceable there is nothing to worry about. Our customer support team offers instant updates with the tracking details once your order has been dispatched and ready to be shipped. All our shipping and packaging charges have been included in the price of the insurance.

4. How can I track my shipment?

All shipments can be tracked online. All our shipments are sent by reputed couriers like BRINKS, FedEx, DHL, EMS, etc and have a Tracking Number attached to them. As the product has been dispatched from our head office, the customer will immediately receive an email update with the details of the Tracking ID and a link that will redirect them to the website of our partnered shipping agent.

FAQ’s on International Shipping

1. Which countries do you ship to?

We ship to over 300+ countries and territories, providing a Free Worldwide Shipping service for all orders.

2. Which countries do you offer Free Shipping to?

We provide a Free Worldwide Shipping service for all orders , using only reputable courier agents like BRINKS, FedEx, DHL, EMS that take between 9-12 days to deliver.

3. What Shipping Options can I choose from?

We offer inclusive and free shipping on all our International orders you will have the option of picking an EMS shipping (only in countries where EMS operates)

All our international Express Shipments are sent only through reputed shipping providers such as FedEx, UPS, Sequel, DHL deliver within 9 to 12 working days (This is a tracked service).

4. Will I be charged Custom Charges, Duties, etc.?

Please note that we will not be responsible for any custom charges, duties, VAT, etc. that your country may charge. This tends to vary from case-to-case and is beyond our reach. Bear this in mind, there is no import duty on gemstones in the USA, Canada and Europe. Most other countries charge anything under 1%. VAT can be reclaimed by professional buyers. We do recommend contacting your local customs for further details or getting intouch with our customer service team as we will be happy to share previous experiences.

5. Will I be charged Customs Charges, Duties even if I return the item?

Please note for international orders cancelled or refused AFTER dispatch, the customer will be held liable for all custom duties and VAT charges by the country. In order to return the items back to us, the customer must clear the charges if any at the customs, and then return the piece, through our returns policy. Only after receipt of the item by our team, clearing of any custom duties and Taxes, will we be able to refund the remaining amount to the customer.

6. Is my shipment safe?

All our shipments, both international and national are checked and packaged in tamper proof packaging with double care! We understand that the journey is both long and far, ensuring your pieces will be safe and secure until they reach you. Our reputable logistic partners like BRINKS, FedEx, DHL, EMS assure careful handling until delivery. We also offer an inclusive insurance on each item being purchased making it stress free for you.

7. Can I track my shipment?

All our shipments can be tracked online. Some EMS shipments will not be tracked, but this is solely based on the country of delivery. Our reputable logistic partners like BRINKS, FedEx, DHL, EMS assure careful handling until delivery. All tracked packages will have a Tracking Number attached to them. As soon as the product is dispatched from our office, the customer will receive an email with the Tracking ID and a link that redirects to the website of the partnered shipping agent. For any questions get in touch with our customer service team.

Get In Touch

We always happy to touch with customer and you can get touch in 8.00 a.m. - 5.00 p.m. LKR time.

No.70 ,B Sri Sumana Rd, Ratnapura, Sri Lanka, Postal: 70000

egemshome@gmail.com

+94 74 181 6698

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